Frequently Asked Questions (FAQ)

Find answers to common questions about The Spot – your hub for coworking, accommodation, and great food in Kuta Lombok.

General Questions about The Spot, Kuta Lombok

Q: Where is The Spot located in Kuta Lombok? A: The Spot is conveniently located in Kuta, South Lombok, Indonesia. We’re just a short drive from some of the most beautiful beaches in South Lombok and popular attractions in the area.

Q: How do I get to The Spot from Lombok International Airport (LOP)? A: The Spot is conveniently located about a [Specify time, e.g., 20-30 minute] drive from Lombok International Airport (LOP). Taxis and pre-arranged transport options are readily available at the airport. We can also help arrange airport transfers for you – just [Link to Tours & Transport Page or Contact Page] contact us!

Q: What currency and payment methods do you accept? A: We primarily accept Indonesian Rupiah (IDR). We accept [List accepted payment methods, e.g., Cash, Visa, Mastercard, specific e-wallets]. Please refer to our [Link to Terms & Conditions Page] Terms and Conditions for details on payment timing for different services.

Q: How can I contact The Spot Kuta Lombok? A: You can reach us via phone at +62 878-6401-3961 or email at [email protected]. For any inquiries, complaints or refund requests, please email [email protected].

Coworking Space Questions for Digital Nomads

Q: What are the coworking hours at The Spot? A: Access hours depend on your membership type:

• Weekly and Monthly members enjoy 24/7 access.
• Full Day and Half Day Pass holders have access between 08:00 and 18:00.

Q: What’s included in a coworking membership or day pass? A: All coworking access (memberships and passes) provides access to our comfortable workspace, high-speed and reliable internet (Wi-Fi), ergonomic seating, and a productive atmosphere. Weekly and Monthly members also get 24/7 access and a 10% discount at our cafe while working. Learn more about [Link to Coworking / Memberships Page] our membership and pass options.

Q: Is there a sign-up fee for coworking memberships? A: Yes, there is a one-time sign-up fee for all new coworking memberships. Please check the details of each [Link to Memberships Page or specific membership product pages like Weekly/Monthly/Hangout] membership plan for the specific fee amount. If you have held a membership within the last 6 months, you receive a 50% discount on the sign-up fee.

Q: Do I need to prebook or book a desk? A: Yes, everyone needs to prebook their access entitlement (e.g., purchase a day pass or membership) before using the space. Additionally, you must book a desk before entering the space to ensure a spot is available and secured. This applies to both members and non-members accessing desks. Please use the [Link to Member Desk Booking Product Page if separate, otherwise link to general booking/access purchase page] designated booking system. It is your responsibility to book in a timely manner.

Q: How fast and reliable is the coworking internet (Wi-Fi)? A: We understand stable internet is essential for digital nomads! We provide fast and reliable internet throughout the coworking area, specifically optimized to support your remote work needs in Lombok. We have backup power (UPS) for our internet infrastructure, so your Wi-Fi stays online even if the main power goes down.

Q: Do you have quiet zones in the coworking space for focus? A: Yes, our coworking space is designed with different zones to suit various work styles, including dedicated quieter areas perfect for when you need deep focus or making calls.

Q: How does the 10% cafe discount for members work? A: If your coworking membership includes the cafe discount (Weekly and Monthly members), you receive 10% off coffee, other drinks, and sandwiches ordered from our [Link to Restaurant / Cafe Page or Menu] cafe to enjoy while you are working in the coworking space. The discount is automatically applied or shown on the member menu/ordering system.

Q: Can I print documents at The Spot? A: Yes, we have printer facilities available for use in the coworking space. There is an extra cost for printing, which depends on what you want to print. Please inquire at reception for details.

Q: Do you have meeting rooms or private call booths? A: Currently, we do not have dedicated meeting rooms or private call booths, but these are features we plan to add in the future.

Q: How stable is the power supply? A: We have a backup generator to help maintain a stable power supply. Combined with UPS for our internet infrastructure, we aim to minimize disruptions to your work or stay.

Q: Can I suspend or cancel my coworking membership? A: Yes, customers can suspend and/or cancel their subscription at any time via their [Link to Member Dashboard/Account Page] member dashboard on our Website. Please refer to our [Link to Terms & Conditions Page] Terms and Conditions regarding refunds.

Accommodation Questions at The Spot

Q: What types of accommodation do you offer at The Spot Kuta Lombok? A: We offer a range of comfortable accommodation options designed for a restful stay in Kuta Lombok, including our bamboo bungalows. [Specify other types if you have them, e.g., private rooms].

Q: What amenities are included with the accommodation? A: Our accommodation provides a comfortable place to relax after exploring Lombok. Please note that our bamboo bungalows do not have air conditioning, and the water is warm but not hot. [Specify other standard amenities like fan, private bathroom, bed linens, towels, etc., maybe link to an Amenities list if available].

Q: What are the standard check-in and check-out times for accommodation? A: [Specify your standard check-in and check-out times]. Please [Link to Contact Page] contact us in advance if you require early check-in or late check-out; this is subject to availability and may incur an extra charge.

Q: How can I book accommodation at The Spot? A: You can book accommodation through our [Link to Accommodation / Booking Page] Website or by [Link to Contact Page] contacting us directly.

Q: Do you provide laundry service or facilities for guests? A: [Specify if you offer laundry service, have guest laundry facilities, or can recommend nearby options].

Restaurant / Cafe Questions

Q: What kind of food does The Spot restaurant/cafe serve? A: Our restaurant/cafe serves delicious and healthy meals, often featuring fresh, local ingredients. We offer a mix of [Mention cuisine style if applicable, e.g., local, international, comfort food] options for breakfast, lunch, and dinner. Check out our [Link to Food Menu Page] Food Menu and [Link to Drinks Menu Page] Drinks Menu!

Q: What are the restaurant/cafe opening hours? A: [Specify your restaurant/cafe operating hours].

Q: Do you have options for dietary restrictions (e.g., vegetarian, vegan, gluten-free)? A: Yes, we offer options suitable for various dietary needs, including vegetarian and vegan dishes. Please let our [Link to Restaurant / Cafe Page or a Dietary Info page if exists] staff know about any allergies or dietary restrictions when ordering.

Q: Can I use the cafe even if I’m not staying or coworking at The Spot? A: Absolutely! Our cafe is open to everyone. Feel free to stop by for a meal, coffee, or drink.

Tours & Transport Arrangement Questions

Q: Can The Spot help me arrange tours and transport in Lombok? A: Yes, The Spot can help arrange tours and transport services for you in and around Lombok.

Q: Do you provide these services yourselves? A: No, we act solely as an intermediary. The tours and transport services are provided by independent and reliable third parties. We help you connect with them and make bookings.

Q: How do I book a tour or transport through The Spot? A: You can inquire about tours and transport arrangements at our reception or by [Link to Tours & Transport Page or Contact Page] contacting us in advance. We can discuss your needs and help facilitate the booking with a third-party provider. Please refer to [Link to Terms & Conditions Page] our Terms and Conditions regarding these third-party services.